Pusat bantuan BillionVerify
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13 jawapan
What do the verification statuses mean? (valid, invalid, catch-all, unknown, disposable, role)
Understand valid, invalid, catch-all, unknown, disposable, and role results, including which outcomes use credits.
Batasan penyediaWhy are iCloud (icloud.com / me.com / mac.com) addresses not marked "valid"?
Learn why iCloud, me.com, mac.com, and Hide My Email addresses return unknown instead of valid.
Batasan penyediaWhy are Outlook / Hotmail / Live addresses not marked "valid"?
Learn why personal Microsoft addresses return unknown and how Microsoft 365 business domains differ.
Hasil pengesahanWhat does an "unknown" result mean, and what should I do with it?
Unknown means the receiving mail system did not provide a reliable answer; it does not mean the address is bad.
Hasil pengesahanWhy is an address marked catch-all instead of valid?
Catch-all means the domain accepts every recipient without confirming whether the specific mailbox exists.
Hasil pengesahanWhy was an address I believe is active marked "invalid"?
Invalid is based on a concrete rejection from the receiving server, not a guess about the mailbox.
Hasil pengesahanWhat does the "score" in the result mean?
The 0.0–1.0 score reflects deliverability confidence and should always be read together with the status.
Hasil pengesahanWhy did my result change when I re-verified the same address?
Cached results and temporary mail-server conditions can explain why a later verification returns a different status.
Pengebilan dan kreditWhich results consume credits?
See which verification outcomes cost one credit and which results are always returned free of charge.
Pengebilan dan kreditDo you charge for disposable / temporary email addresses?
Disposable-domain detection is free unless you explicitly request and complete a full live SMTP verification.
Pengebilan dan kreditAm I charged again if I verify the same address twice?
Repeat checks for the same account and address are free within 24 hours unless you request a force refresh.
Pengebilan dan kreditDo my credits expire?
Purchased and bonus credits stay in your account until you use them, with no monthly reset or expiration date.
Kepercayaan dan privasiDoes verification send a real email to the address?
Verification checks the receiving mail server but stops before transmitting any message body to the recipient.
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