Data Retention
How BillionVerify retains, restricts, and deletes operational data
Last updated: May 30, 2026
Retention periods vary by data type, account status, security needs, payment obligations, customer instructions, and legal requirements. Fixed deletion periods are published only where supported by enforceable product or infrastructure controls.
1. Retention Summary
| Data Type | Retention |
|---|---|
| Verification input data | Restricted retention for service delivery, support, audit, abuse prevention, billing disputes, legal claims, and customer controller instructions. |
| Verification results | Restricted retention for result delivery, dispute handling, quality review, abuse prevention, audit, and legal needs. |
| Uploaded source and result files | May be retained long term under restricted access. Customer-facing source or original downloads are available for 1 day; verification result details and result file downloads are available for 7 days. |
| API logs | Operational retention according to logging configuration, security needs, and PII minimization controls. |
| Abuse logs | Restricted retention for fraud prevention, abuse investigation, account security, and legal claims. |
| Billing records | Retained as needed for tax, accounting, payment disputes, chargebacks, fraud review, and legal obligations. |
| Support requests | Retained as needed to respond to requests, preserve customer history, resolve disputes, and document DSAR decisions. |
| Backups | Retained according to infrastructure backup configuration and restored or expired through operational recovery procedures. |
2. Account Deletion
Account deletion removes the active account identity and revokes access credentials. Historical verification, billing, support, audit, job, and file storage records may remain as restricted records when retention is necessary for security, audit, payment, legal, or customer controller purposes.
A new account registered with the same email address receives a new account identifier and cannot access records retained under the deleted account.
3. Customer-Facing Access Windows
- Uploaded source or original file downloads are available for 1 day.
- Verification result details and result file downloads are available for 7 days.
- After the applicable window expires, the dashboard and API do not provide new self-service download links or detailed result views.
- Deleted accounts cannot request new download links for retained files.
- Dashboard history and credit history are minimized to statistics by default.
- Detailed DSAR or support exports require a separate audited workflow.
4. Legal and Security Holds
5. Requests
Data retention and deletion questions can be sent to support@billionverify.com.
BillionVerify Support
Email: support@billionverify.com
Website: billionverify.com