Task escalation system with Google Sheets, Gmail, Telegram & Jira automation

{
  "name": "Task escalation system with Google Sheets, Gmail, Telegram & Jira automation + BillionVerify",
  "nodes": [
    {
      "id": "e0f449a9-fd91-472f-a644-6d45e2198388",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        528,
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      ],
      "parameters": {
        "width": 304,
        "height": 1200,
        "content": "## Workflow Overview\nThis workflow creates a complete multi-step escalation system for urgent tasks stored in Google Sheets. When a task’s priority becomes “Urgent”, the workflow sends an immediate email alert to the task owner, updates the sheet to mark the task as notified, waits for a defined amount of time, and then checks whether the issue has been resolved. If the task is still open, it sends a Telegram escalation message and automatically creates a Jira ticket with highest priority, followed by a final Telegram message with the ticket details. This ensures critical tasks always enter a formal resolution workflow and are not forgotten.\n\n### How it works\n1. Google Sheets trigger detects when a task’s priority changes to **Urgent**.  \n2. An email alert is sent with key task details.  \n3. The Google Sheet is updated to mark the task as **Notified**.  \n4. After a delay (e.g. 2 hours), the workflow checks if the task has been updated or resolved.  \n5. If it is still unresolved, a Telegram message is sent and a Jira ticket is created automatically.\n\n### Setup steps\n- Connect Google Sheets, Gmail, Telegram and Jira credentials.  \n- Match your Sheet’s column names with the fields used in the workflow.  \n- Adjust the wait time in the **Wait** node to fit your process.  \n- Test by changing a task’s priority to **Urgent** in your Sheet.\n\n### Requirements\n- Google Sheets credential  \n- Gmail credential  \n- Telegram account  \n- Jira credentials  \n\n@[youtube](2iFMqQSjq7U)"
      },
      "typeVersion": 1
    },
    {
      "id": "07f5f14e-a152-48bb-8aef-6d4c9640f078",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "color": 7,
        "width": 1040,
        "height": 528,
        "content": "## Trigger, Filtering, Emailing & Notification\n\nTriggers when a task's priority becomes “Urgent”, sends an email alert, then marks it as notified in the Google Sheet to prevent duplicates.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "347eecce-1d94-4994-bee2-d82824a21894",
      "name": "Email alert",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1440,
        560
      ],
      "webhookId": "2e825ad5-2285-4245-a1ce-d281300f071b",
      "parameters": {
        "sendTo": "user@example.com",
        "message": "=Hi,<br><br>\nA task has been marked as <b>Urgent</b> in the project tracking sheet.<br><br>\n📌 <b>Task:</b> {{$json[\"Task\"]}}<br>\n👤 <b>Owner:</b> {{$json[\"Owner\"]}}<br>\n📅 <b>Deadline:</b> {{$json[\"Deadline\"]}}<br>\n📋 <b>Status:</b> {{$json[\"Status\"]}}<br>\n🧭 <b>Next Step:</b> {{$json[\"Next step\"]}}<br><br>\nPlease review this task as soon as possible.<br><br>\n—<br>",
        "options": {},
        "subject": "A critical task has been flagged in the project sheet"
      },
      "typeVersion": 2.1
    },
    {
      "id": "7af3d12b-6a83-45c4-a044-a53e41876b8a",
      "name": "Condition to send the email",
      "type": "n8n-nodes-base.if",
      "position": [
        1088,
        576
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "bd3dbdbd-84b2-4a29-bc65-a0475de280bf",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{$json[\"Priority\"]}}",
              "rightValue": "Urgent"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "b842538d-acfb-454d-9ffd-375df98d8b44",
      "name": "Trigger when Urgent status",
      "type": "n8n-nodes-base.googleSheetsTrigger",
      "position": [
        896,
        576
      ],
      "parameters": {
        "options": {
          "columnsToWatch": [
            "Priority"
          ]
        },
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "yoururl",
          "cachedResultName": "Feuille 1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "yourdocid",
          "cachedResultUrl": "yoururl",
          "cachedResultName": "Reporting"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "8bf4323f-87d2-41b8-930f-a6b7071cfad3",
      "name": "Sticky Note4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1904,
        352
      ],
      "parameters": {
        "color": 7,
        "width": 1120,
        "height": 528,
        "content": "## Escalation, Jira Creation ticket and Telegram notification \n\nAfter a 2-hour delay, if the task is still unresolved, creates a Jira issue and a Telegram escalation message is sent.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "67fa4f37-452e-4681-b2ab-5e8b8c5a8ea2",
      "name": "Notified update",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1760,
        560
      ],
      "parameters": {
        "columns": {
          "value": {
            "Notified": "Yes",
            "Priority": "={{ $('Trigger when Urgent status').item.json.Priority }}",
            "row_number": "=\n"
          },
          "schema": [
            {
              "id": "Task",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Task",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Owner",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Owner",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Deadline",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Deadline",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Status",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Status",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Next step",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Next step",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Priority",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Priority",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Notified",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Notified",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "row_number",
              "type": "number",
              "display": true,
              "removed": false,
              "readOnly": true,
              "required": false,
              "displayName": "row_number",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "Priority"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "update",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "yoururl",
          "cachedResultName": "Feuille 1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "yourdocid",
          "cachedResultUrl": "yoururl",
          "cachedResultName": "Reporting"
        }
      },
      "typeVersion": 4.7
    },
    {
      "id": "e9258c99-f669-422f-8b33-0a82f468fd22",
      "name": "Waiting before check",
      "type": "n8n-nodes-base.wait",
      "position": [
        1968,
        560
      ],
      "webhookId": "b3b73b14-e499-46c0-ba83-70293ec7748c",
      "parameters": {
        "unit": "hours",
        "amount": 2
      },
      "typeVersion": 1.1,
      "alwaysOutputData": true
    },
    {
      "id": "b4778d5a-0109-41ce-b6f4-1ada4370e6cb",
      "name": "Check if task is dealt with",
      "type": "n8n-nodes-base.if",
      "position": [
        2208,
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      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "33799756-717a-4b03-8694-77f46be10988",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "Priority",
              "rightValue": "=Urgent"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "96672fd3-25f7-4c9d-9cb2-aaf7150bf79d",
      "name": "Send the escalation message",
      "type": "n8n-nodes-base.telegram",
      "position": [
        2448,
        576
      ],
      "webhookId": "b17690a8-d7c5-4a74-bb0d-66b551ab3636",
      "parameters": {
        "text": "=🚨 Task still open after 2h:\n📌 {{ $('Trigger when Urgent status').item.json.Task }}\n👤 {{ $('Trigger when Urgent status').item.json.Owner }}\n📅 {{ $('Trigger when Urgent status').item.json.Deadline }}\nStatus:{{ $('Trigger when Urgent status').item.json.Status }}\nNext step: {{ $('Trigger when Urgent status').item.json[\"Next step\"] }}\n\nPlease review this task in Google Sheets.\n",
        "chatId": "yourchatID",
        "additionalFields": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "019a429f-2cb5-41cf-a106-7792d8d5d5d7",
      "name": "Jira ticket creation",
      "type": "n8n-nodes-base.jira",
      "position": [
        2624,
        576
      ],
      "parameters": {
        "project": {
          "__rl": true,
          "mode": "list",
          "value": "10002",
          "cachedResultName": "test2"
        },
        "summary": "={{ $('Trigger when Urgent status').item.json.Task }}",
        "issueType": {
          "__rl": true,
          "mode": "list",
          "value": "10013",
          "cachedResultName": "Bug"
        },
        "additionalFields": {
          "priority": {
            "__rl": true,
            "mode": "list",
            "value": "1",
            "cachedResultName": "Highest"
          },
          "description": "={{ $('Trigger when Urgent status').item.json.Task }}\n\nDeadline: {{ $('Trigger when Urgent status').item.json.Deadline }}\n\n{{ $('Trigger when Urgent status').item.json.Priority }}\n\n"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "7e00b1b6-9db5-4fd3-b8e3-d416d0a1d493",
      "name": "Send notification of the escalation",
      "type": "n8n-nodes-base.telegram",
      "position": [
        2848,
        576
      ],
      "webhookId": "4a9fc5d0-dd3e-4d46-889d-ca5ea1675eae",
      "parameters": {
        "text": "=Now a ticket has been created in Jira.\n\nKey: {{ $json.key }}\nPlease check the ticket:{{ $json.self }}",
        "chatId": "yourchatid",
        "additionalFields": {}
      },
      "typeVersion": 1.2
    },
    {
      "parameters": {
        "operation": "verify",
        "email": "={{ $json.email || $json.Email }}",
        "additionalOptions": {}
      },
      "type": "n8n-nodes-billionverify.billionVerify",
      "typeVersion": 1,
      "position": [
        1080,
        560
      ],
      "name": "Verify Email (BillionVerify)",
      "credentials": {
        "billionVerifyApi": {
          "id": "",
          "name": "BillionVerify account"
        }
      }
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "leftValue": "",
            "typeValidation": "loose"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "is-deliverable",
              "leftValue": "={{ $json.is_deliverable }}",
              "rightValue": "",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              }
            }
          ]
        }
      },
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [
        1260,
        560
      ],
      "name": "IF deliverable"
    }
  ],
  "connections": {
    "Email alert": {
      "main": [
        [
          {
            "node": "Notified update",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Notified update": {
      "main": [
        [
          {
            "node": "Waiting before check",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Jira ticket creation": {
      "main": [
        [
          {
            "node": "Send notification of the escalation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Waiting before check": {
      "main": [
        [
          {
            "node": "Check if task is dealt with",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Trigger when Urgent status": {
      "main": [
        [
          {
            "node": "Condition to send the email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check if task is dealt with": {
      "main": [
        [],
        [
          {
            "node": "Send the escalation message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Condition to send the email": {
      "main": [
        [
          {
            "node": "Verify Email (BillionVerify)",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send the escalation message": {
      "main": [
        [
          {
            "node": "Jira ticket creation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Verify Email (BillionVerify)": {
      "main": [
        [
          {
            "node": "IF deliverable",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "IF deliverable": {
      "main": [
        [
          {
            "node": "Email alert",
            "type": "main",
            "index": 0
          }
        ],
        []
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  }
}